Reducing Re-Entry, Increasing Efficiency

Metrex Internet Solutions is proud to announce that CanAmerica Drugs, Inc, an innovative Manitoba-based online pharmacy, has selected MOMEX technology solutions to enhance and improve its in-office customer relationship management (CRM) efforts. 

CanAmerica staff, affiliates and customers will be able to use the new CRM tools to make the process of ordering and re-ordering low-cost medication online simple and efficient.  CanAmerica staff will use a centralized software application, currently in development, to store, access, and process orders from their online pharmaceutical catalog, and will communicate with customers via MOMEX Relationship Marketing.

Traditionally, CanAmerica staff use pen and paper to track information such as affiliate, agent and patient contact information, patient medical documentation and histories, prescription renewal dates, and much more. Since purchasing prescription medication is not a simple over-the-counter transaction, each order goes through a very complex ordering -> approval -> shipment process which requires organized information and the attention of doctors, pharmacists and many other individuals in the CanAmerica office.  Keeping track of the many details surrounding each order has become a time-intensive process as CanAmerica's own success has grown.

Facing an additional challenge which is common to innovative firms using mainframe or out-of-the-box client-server technologies, CanAmerica Drugs finds much of its order-fulfillment process redundant:  Information processed through one stage must be re-entered by hand into the system that handles the next stage, and there is no easy way to integrate the systems to prevent this need and the inevitable increase in typographical errors it inspires.

Metrex strategic knowledge combined with MOMEX technology will be used to fulfill CanAmerica's business philosophy goals towards servicing not only customers, but suppliers, resellers, and employees as well.  By reducing redundant data-entry efforts and automating standardized processes, MOMEX will help CanAmerica Drugs increase efficiencies, reduce errors, and focus resources on products and services which will keep the business competitive for years to come.

About CanAmerica Drugs, Inc.

CanAmerica Drugs is a premier Canadian prescription dispensary providing medicine to international clients at significant savings, by way of the Internet. With a strong focus on Customer Service, CanAmerica's goal is to make your purchase of medication and non-prescription items simple, convenient, and affordable.  Founded in 2002,  CanAmerica serves its customers by phone, fax, and through its online presence of http://www.canamericadrugs.com.

About Metrex Internet Solutions

METREX Systems Consulting Inc. is a turnkey Internet solutions company, focused on Customer Relationship Management (CRM) and e-Business applications and data management solutions to address specific industry requirements.  MOMEX is the core technology product developed by Metrex, allowing the quick development and implementation of high-quality websites and software solutions customized to fit client needs. 

Founded in 1999 following the sale of Metrex President's previous business venture, Escape Communications Corp. to Manitoba Telecom Services (MTS), the Metrex team has been drawn from successful Internet companies in Winnipeg with the intent of developing a leading-edge Internet-based software and services company who can rapidly bring to market quality web software products and technology services.

For more information on how the results of this project may benefit your Online Pharmacy, please contact Metrex.